To cancel / postpone your booking (if first date of travel 24hrs+ away) fill out the form below (all cancellation fees have been waived).

26 March 2020

As of tomorrow Friday, 27 March 2020 there will be changes in both our vehicle and passenger ferry services to North Stradbroke Island in line with the State Government official decision to restrict all non-essential travel to the island.

Any affected customers will be contacted to move to another service (or postpone / cancel depending on their reason for travel).

The timetable effective 27.03.2020 is below, please note this timetable is subject to change without notice.

North Stradbroke Island Vehicle Ferry Timetable

please arrive 20 minutes prior to your departure time

Monday to Sunday (Including Public Holidays)
Departs ClevelandDeparts Dunwich
6:00am (M) 7:00am (M)
8:00am (M) 9:00am (M)
10:30am (M) 11:30am (M)
12:30pm (M) 1:30pm (M)
3:00pm (M) 4:00pm (M)
5:00pm (M) 6:00pm (M)

North Stradbroke Island Passenger Ferry Timetable

Monday to FridaySaturday, Sunday & Public Holidays
Departs ClevelandDeparts DunwichDeparts ClevelandDeparts Dunwich
4:55am (C) 5:25am  -  -
5:55am (C) 6:25am  -
6:55am (C) 7:25am (PL) 6:55am (C) 7:25am (PL)
7:55am (C) 8:25am (PL) 7:55am (C) 8:25am (PL)
8:55am (C) 9:25am (PL) 8:55am (C) 9:25am (PL)
9:55am (C) 10:25am (PL) 9:55am (C) 10:25am (PL)
10:55am (C) 11:25am (PL) 10:55am (C) 11:25am (PL)
11:55am (C) 12:25pm (PL) 11:55am (C) 12:25pm (PL)
12:55pm (C) 1:25pm (PL) 12:55pm (C) 1:25pm (PL)
1:55pm (C) 2:25pm (PL) 1:55pm (C) 2:25pm (PL)
3:25pm (C) 3:55pm (PL) 3:25pm (C) 3:55pm (PL)
4:25pm (C) 4:55pm (PL) 4:25pm (C) 4:55pm (PL)
5:25pm (C) 5:55pm (PL) 5:25pm (C) 5:55pm (PL)
6:25pm (C) 6:55pm (PL) 6:25pm (C) 6:55pm (PL)


TRAVEL UPDATE: COVID-19

26 March 2020

We are receiving many enquiries with regarding travel to and from North Stradbroke Island.  

SeaLink South East Queensland (Stradbroke Ferries) is following the direction and advice from the Federal and State Governments in relation to essential and non-essential services, including transport and travel.  

All non-essential travel on both vehicle and passenger ferries has been suspended as of 26 March 2020. Any customers currently on North Stradbroke Island that need to depart can do so.

Please find details on postponing or cancelling travel below. For any travel outside 24 hrs please contact us via email for a 100% refund or credit to your account. We ask for your patience and understanding as we are currently dealing with high call volumes and online enquiries and will respond as soon as possible.  

At this stage our vehicle and passenger ferry services are operating, as they are deemed an essential service providing public transport to the island community. 

For the latest information on:  

  • International travel restrictions: visit the Australian Government Health website. 
  • Domestic travel restrictions: on travel within the States and Territories of Australia, please visit the Australian Government Health website here. 
  • Specific restrictions and health advice within Redlands Coast: please visit the Redland City Council website here. 

Thank you for your continued support during this difficult time.


24 March 2020

The Federal Government has closed Australia’s borders to non-essential international travel. The Federal Government has also recommended all non-essential domestic travel be reconsidered.

As a result, State and Territory Governments across the country have commenced restrictions of interstate visitors to adhere to a mandatory 14-day isolation requirement. Please check your state or territory health websites for more information on these travel restrictions for your jurisdiction.

The Australian Government has also recommended further restrictions on social gatherings which are also being implemented by State and Territory Governments.

Please note: The National Cabinet has agreed that public transport (trains, trams, buses, ferries) is essential and therefore are exempt from the travel and social gathering restrictions at this time. However, wherever possible passengers should try to adhere to the 1.5m social distancing recommendations.

At SeaLink Travel Group we are following the advice of the health authorities and the Federal and State governments when making decisions about our vessels, cruises, tours, accommodation and operations. We will keep you informed of any changes that will impact your trip with us as soon as possible.

 You should also keep up-to-date with the latest travel and health information from the Australian Government – visit www.health.gov.au or your state or territory government health department website for any additional controls.

What are we doing to minimise the risk of COVID-19?

We have always had stringent and rigorous hygiene standards, cleaning procedures and health and safety practices. During this time, we have stepped our practices and procedures up even further.

Our staff have been briefed and trained on appropriate hand hygiene and sanitising practices. We will continue to monitor and maintain these practices in accordance with the health advice to ensure we maintain these to the highest standards.

All our operations have increased vessel, vehicle and room cleaning procedures and practices. Hard surfaces (such as tables, handrails, door handles, counters etc.) are being cleaned more regularly to minimise the risk.

Where possible we have made additional hand sanitisers and cleaning stations available to our customers and employees to exercise good hand/hygiene practices. We have also placed hygiene communications in our vessels, vehicles, accommodation, food venues, shop fronts/counters/terminals from the relevant health authorities.

In the unlikely event that a customer or staff member presents with symptoms, where possible we will supply them with a mask and follow the instructions and recommendations from the Australian Government Health Department. Click here for more information.

What can you do to minimise the risk?

Practising good hand and sneeze/cough hygiene is the best way to minimise the risk from COVID-19. You should:

  • Wash your hands frequently with soap and water for at least 20 seconds, before and after eating, and after going to the toilet.
  • Cover your cough and sneeze, dispose of tissues, and use alcohol-based hand sanitiser.
  • If unwell, avoid contact with others. Consider deferring travel and seek healthcare advice.
  • Exercise personal responsibility for social distancing measures (stay more than 1.5 metres from people).

If you are feeling unwell or want more information on the recommended personal control measures, visit www.health.gov.au.

Can I change my travel dates?

If you have an existing booking and were scheduled to travel between 23 March 2020 and 30 June 2020 and you wish to change your travel dates, we will waive any amendment fees if you book your travel dates within 12 months of the original booked travel dates.

Please note: If any third-party or supplier costs change before the new travel dates, additional costs may be incurred.

What if my trip is cancelled?

If you are scheduled to travel between 23 March 2020 and 30 June 2020, and either you or SeaLink Travel Group cancels your trip with us, you can either choose:

  • 100% travel credit to use at a time that suits you on any of SeaLink Travel Group’s products (to use within 12 months of the original booked travel date), or
  • a 100% refund.

You should also check with your travel insurance policy for any information regarding cancellations.

Thank you

Thank you for your understanding and continued support during these difficult times.  

We can’t wait to welcome you back again soon to connect you with an experience that creates a brilliant lifelong memory. 


18 March 2020

At SeaLink Travel Group, we have two primary commitments to you:

  • Connecting people, sharing experiences and creating brilliant memories
  • Ensure the health and safety of all our customers and employees at all times.

We are taking several precautions to minimise the risks as it is important we all remain extra vigilant during this time. That is why we put our commitments to you at the forefront of our decisions every day.

Following the recent Australian Government advice issued on 18 March 2020, public transport services are considered essential services and therefore are exempt from the limitation placed on non-essential gatherings inside of 100 or more and the social separation requirements.


Is it safe to travel in Australia?

At this point, there has been no ban on travel within Australia (excluding non-essential travel to remote Indigenous communities in the Northern Territory and Palm Island in North Queensland).

We are following the advice of the health authorities and the Federal and State governments when making decisions about our vessels, cruises, tours, accommodation and operations.

We will keep you informed of any changes that will impact your trip with us as soon as possible. 

You should also keep up-to-date with the latest travel and health information from the Australian Government – visit www.health.gov.au or your state or territory government health department website for any additional controls.

What are we doing to minimise the risk of COVID-19? 

We have always had stringent and rigorous hygiene standards, cleaning procedures and health and safety practices. During this time, we have stepped our practices and procedures up even further. 

Our staff have been briefed and trained on appropriate hand hygiene and sanitising practices. We will continue to monitor and maintain these practices in accordance with the health advice to ensure we maintain these to the highest standards. 

All our operations have increased vessel, vehicle and room cleaning procedures and practices. Hard surfaces (such as tables, handrails, door handles, counters etc.) are being cleaned more regularly to minimise the risk.

Where possible we have made additional hand sanitisers and cleaning stations available to our customers and employees to exercise good hand/hygiene practices. We have also placed hygiene communications in our vessels, vehicles, accommodation, food venues, shop fronts/counters/terminals from the relevant health authorities. 

In the unlikely event that a customer or staff member presents with symptoms, where possible we will supply them with a mask and follow the instructions and recommendations from the Australian Government Health Department. Click here for more information.

What can you do to minimise the risk? 

Practising good hand and sneeze/cough hygiene is the best way to minimise the risk from COVID-19. You should:

  • Wash your hands frequently with soap and water for at least 20 seconds, before and after eating, and after going to the toilet.
  • Cover your cough and sneeze, dispose of tissues, and use alcohol-based hand sanitiser.
  • If unwell, avoid contact with others. Consider deferring travel and seek healthcare advice.
  • Exercise personal responsibility for social distancing measures (stay more than 1.5 metres from people).

If you are feeling unwell or want more information on the recommended personal control measures, visit www.health.gov.au

What happens if SeaLink cancels a service I am booked on?

If the service you have booked / purchased has been cancelled, we will offer either a:

  • a travel credit to the value of 100% to be spent at a time convenient to you within the next 3 years
  • a full refund in accordance with the cancellation policy (please check your cancellation policy).

What if I want to change my travel dates to later?

If you have an existing booking and were scheduled to travel between 18 March 2020 and 30 June 2020 and you wish to change your travel dates, we will move the booking to a date within 12 months of the original booked travel dates.   

Please note: Additional costs may be incurred if the fare level or cost of new travel dates and time is higher than your current booking. Any changes to third-party or supplier costs for changing travel dates may also incur additional costs.

What if I want to cancel my trip?

If you are scheduled to travel between 18 March 2020 and 30 June 2020 and want to cancel booking altogether you can either choose:

  • 100% travel credit to use at a time that suits you on any of SeaLink Travel Group’s products (to use within 12 months of the original booking date), or
  • A refund in accordance with the cancellation policy will apply. We are waiving cancellation fees for ferry bookings excluding credit card charges, and other third-party costs.

Please note: If you have purchased one of our products / services from a travel provider (including Stradbroke Holidays) please check directly for cancellation policies. 

You should also check with your travel insurance policy for any information regarding cancellations.

Thank you for your understanding and continued support during these difficult times.  

We can’t wait to welcome you back again soon to connect you with an experience that creates a brilliant lifelong memory. 

To help with processing your request please include travel dates and if you would like a refund or credit for use within 12 months. Refunds will automatically be processed against the card or PayPal account used to make the booking.

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